TheLadyTron Unify OpenScape Contact Center Campaign Director V7 1 license(s) Add-on

Reach out to increase customer loyalty and revenue.
You already know that labor can represent up to 80% of a contact center's operational costs. The challenge is to control and even reduce labor costs—but not at the expense of customer service. Agent-assisted and agentless proactive customer care campaigns are proven approaches to increasing customer loyalty and retention. All while keeping costs in check.

Staying in touch, staying on top
Keeping contact with your customers is critical, and George Despinic, Manager of Global Solutions Marketing for Unify, has the answer: OpenScape Contact Center Suite. It’s the most flexible, scalable, and comprehensive contact center suite available today, keeping you in contact over the phone, through email, to chat, and even social media. Watch the video to see it in action now!

A new-generation outbound solution.
OpenScape Contact Center Campaign Director ushers in a new generation of outbound contact management solutions with patented predictive dialing, advanced campaign and list management, call tactics and call recording capabilities. Campaign management is simplified with a single unified point for administration, management and reporting.
Now you can execute outreach campaigns that generate new revenue opportunities, and implement proactive contact to preemptively reduce inbound call volumes.